IT Support Specialist/Technician

Požadované jazyky

AngličtinaVýborná

Požadavky

Junior

Lokalita

Prague

Druh práce

Part-time

Vzdělání

Středoškolské či odborné vyučení s maturitou

Interactive Pro is a leader in online delivered education programs and one of the first online tuition providers. Based in London, we operate globally, with offices in Prague and Amsterdam. We have been in the market for 10 years and we have not stopped growing. Interactive Pro is a well-established brand in the booming Edtech industry with a lot of opportunities for talented people, be they graduates or seasoned professionals.


IT Support Specialist/Technician will provide front-line primary technical support to the end users on various technical issues and problems related to hardware, software and peripherals in our Prague office of around 100 people. We'd like you to familiarise yourself with our HW, SW and processes so that we could establish the most suitable working hours and best working conditions for your job.

 

Key activities and responsibilities: 

  • Registers incoming users’ requests as per processes and guidelines
  • Communicate with users and resolves common / standard questions/issues
  • Refers to a Senior Specialist/IT Technical Support Manager in more complex cases,
  • Take needed IT support actions as per instructions from the direct supervisor/manager or remote technical team.

  

What describes you best:

  • Active school student pursuing an IT related degree
  • IT related education
  • Excellent analytical and problem- solving skills - in order to diagnose, evaluate and resolve problem situations, or when appropriate, escalate or route them to appropriate IT staff members
  • Knowledge of Windows OS, Microsoft Office, Patch management for Windows OS, Remote Desktop, Advanced printer / peripheral device setup and troubleshooting, Basics TCP/IP, DNS and DHCP protocols, Wi-Fi connectivity and remote support for handheld smartphones and tablets 
  • Strong interest in information technology and global IT-solutions
  • Has at least 1 year of experience in technical support or the use of IT systems at the advanced user level


What we offer:

  • Part-time commitment, let's discuss!
  • Enthusiastic and friendly working environment
  • Internationally diverse workforce, over 30 nationalities in the office
  • Central Prague location, 3-minute walk from metro Andel or Novy Smichov mall
  • Opportunity to express ideas and contribute to the success of the business


We are going to start interviewing applicants from late August 2019.




Zažádat o tuto práci

This listing has expired

Click below to see other similar positions available now.

Zobrazit podobné nabídky