IT Support Specialist and Facilities Coordinator

 IT Support Specialist and Facilities Coordinator

You will work in a small IT team covering 300 people. We are looking for someone who is able to cover IT and facilities side.

Responsibilities:

IT Support Specialist duties

• Provide required user support both on-site and remotely as needed.
• Follow up with users, walk them through problem solving-process to resolution and provide feedback.
• Ensure proper recording and documentation of IT equipment.
• Logging and processing support calls.
• Installing and configuring computer hardware, software, systems, networks, printers and – scanners.
• Setting up accounts for staff, provide training and maintenance.
• Investigating, diagnosing and solving computer software and hardware faults.
• Repairing equipment and replacing parts and managing stocks of equipment, consumables and other supplies.
• Obtaining replacement or specialist components, fixtures or fittings.
• Maintaining records of software licenses.

Security/Facilities Duties:

• Enforce physical site security policies, establishing and verifying badge policies, internal security audits, managing reception service desk security rules, checklists and visitors logs ;
• Managing facility premises’ local suppliers, coordinating the interventions to fix broken parts, fixing meeting rooms technical equipment’s, and testing working status of common areas (i.e. 1-to-1 meeting rooms, training rooms…)

Requirements:

• At least 2-year experience in a similar position.
• Native Czech/Slovak and English at a communicative level (daily communication with colleagues from different countries).
• Independence, teamwork, openness, and fairness are your strengths.
• Good knowledge of:

-Active Directory

-Cisco Networking (switches, routers)

-Cisco Telephony (VOIP)

-Avaya Telephony

What do we offer?

• 25 days of fully paid holiday.
• Language courses directly at the workplace (fully paid immediately after the trial period).
• Meal vouchers worth CZK 109 with the participation of the employer.
• 3 times a week fresh fruit right in the office.
• Drinking regime also provided (tea, water, coffee).
• Multisport card.
• Daily use of foreign languages, especially English.
• Game corners (ping pong, football), relaxation zones and terraces (for smokers and non- smokers), fully equipped kitchenettes.
• Around the building, there are plenty of restaurants that are also vegan-friendly.
• A team that is fair and human at all times, including corporate governance.

We are looking forward to your CV and cover letter.