Hot IT Support Analyst 1st 2nd Line

Required languages

English

Seniority

Mid level

Company

DigiTalent

Location

Prague

Type of job

Full-time

Required education

Bachelor

Category

IT jobs

  • Bonuses
  • Meal vouchers or meal contributions
  • Company recreational facilities
  • Caffeteria
  • Sick days
  • Budget for personal development and growth

Our client a requires a talented Support Analyst, with 2+ years experience, to join their team. The role will participate in the implementation of IT related strategies, policies, process and guidelines. In the current climate, you will start remotely and your work will involve enabling others in the organisation, to do the same, efficiently and effectively. You will be an excellent communicator who enjoys dealing with and solving users issues.


Experience and Skills required:

  • Microsoft Windows Desktop Operating System. MacOS is desirable.
  • Experience with device hardware builds and deployment of software images
  • Microsoft Office product suite - Word, Excel, PowerPoint and others
  • Administering staff accounts via MS Active Directory Users & Computers.
  • Troubleshooting, supporting and administering users in Office365, SharePoint, MS Teams.
  • Experience of various user endpoints - MDM controlled laptops and mobile devices
  • AV equipment and events
  • Familiarity with cloud services such as Azure, AWS and Google Cloud
  • Understanding of different Network technologies/services including, DHCP, DNS, Routing, VPN (client to site)


Desirable skills/knowledge/experience

  • Manage Engine Service Desk Plus.
  • Windows Intune and SCCM.
  • Zoom conferencing service (Zoom Meeting, Zoom Rooms and Zoom Webinars).
  • Sophos end-point protection (anti-virus, encryption) and Windows Bitlocker;
  • AV technologies
  • Mimecast administration.


You must have a valid work permit to work in the European Union


In exclusive partnership with www.expats.cz, DigiTalent is a innovative Talent Management and HR company that helps companies adjust to the new Digital way of working by sourcing exceptional Digital Talent.



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