Prague

Job ID

-

Location

Prague

Type of job

Full-time

Salary

-

Experience

-

Inserted

07.12.2017

Language

English, German

Department

IT

Category

IT jobs

IT Servicedesk Analyst HOT

Full-time or part-time possible (night and weekend shifts)


Required languages: English German

This is a great opportunity for university students or fresh graduates as well with relevant experience or skills.

• Full-time or part-time employment will be possible
• The primary location is Prague Pankrac with possible workplace in Ostrava or elsewhere in form of Home Office

We are looking for more resources and we expect to cover night and weekend shifts.

Tasks and responsibilities:
• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products in a form of combined 1st and 2nd level technical support (calls/tickets/user interaction)
• Provide prompt responses to questions from employees as well as from end users from a variety of international clients
• Document problems, create and maintain knowledge database
• Monitor activities, correct assignment and troubleshoot as appropriate
• Process improvement activities
• Consult with IT experts, if the appropriate course of action is unclear

Requirements:
• Fluent English and German (level B2 is sufficient)
• Technical skills and general IT background (computer skills, hardware and basic software knowledge – Windows OS, Microsoft Office Package)
• Motivation to start your career in IT
• Problem solving skills and very good communication skills
• Ability to work independently as well as in a team
• Planning and organizing skills; and supportive persona

We offer:
• Great salary
• Active using of foreign languages
• Further development and learning
• Variety of tasks and activities
• 25 days of vacation, sick days
• Meal vouchers
• Refreshment in the office
• Friendly working environment of a middle-sized dynamic and agile organization

Are you interested?

Please send me your CV in English right now to or feel free to contact me on +420 604 296 754.

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