Jobs in Prague

IT Service Desk Specialist - international friendly firm

Seniority

Graduate

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Bonuses
  • Superior medical care
  • Retirement or life insurance contributions
  • Extra holidays
  • Courses and training
  • Refreshments
  • Sick days
  • 13th salary
  • Possibility of unpaid leave
  • Self-organization of working time
  • Possibility of study leave
  • Time dedicated to innovation
Very nice INTERNATIONAL environment, SMALL firm where you find FRIENDLY, family-like group of colleagues.
We are seeking someone who speaks GERMAN and ENGLISH and who will join our team!

You will be responsible for:
* Daily communication (via phone and email) with the colleagues and customers in Asian countries
* Receiving IT requests and incidents (by phone, e-mail or IT Self Service) and analysing and evaluating these requests (if necessary forward them to 2nd level of IT support)
* Informing users about solving and fixing their requests
* Maintaining the database (record all contacts in IT Service Desk tool)
* Cooperating closely with other teams and departments
* Supporting team, cooperation with other team members

You will be provided a proper training, therefore there´s no need for a previous experience.

Location: Prague 8

REQUIREMENTS

How do you know you are the right fit for this position?
You have these attributes:
* High school/University degree
* German language - fluent (C1)
* English language - at least upper-intermediate (B1/B2)
* Very good communication and analytical skills
* Experience in IT support (it is an advantage but not must; we are open to people with no experience, but you need to be motivated :)

OTHER INFORMATION

* 25 vacation days
* Flexible working hours
* Meal vouchers
* Trainings and professional development courses
* Offices in the center of Prague

Reference number: 20-28-320781/EX

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