Jobs in Prague

Hot IT Service Desk Analyst with German

Required languages

GermanAdvancedEnglishAdvanced

Seniority

Junior

Company

Experis

Location

Prague

Type of job

Full-time

Category

IT jobs

On the position of IT Service Desk Analyst, you will work with an applications support team. The opportunity of supporting various geographical locations around the world will give you a chance to become an IT expert with an international background. You will be a vital part of our successfulness and that is why your career progression is of prime importance to us. 

Job Description

• Recommendation of solutions and resolution of issues across a variety of IT platforms to minimize the impact of IT changes on business

• Logging and tracking requests, maintaining history records

• Comprehension computerized data entry systems and operates of these systems to track activities

• Preserve composure in stressful occasions

• Working closely with colleagues and supporting teams in resolving open issues

• Daily communication with clients via telephone and email 

 

Requirements

• Advanced English and German. Fluency in other languages is an advantage

• Will be an advantage the previous the IT help desk capacity or customer service background

• Experience in Lotus Notes troubleshooting will be an asset 

• Strong customer focus, willingness to support 

• Good general communication skills 

• Good analytical problem-solving skills 

Employee perks, benefits

• 1 holiday week extra – the total of 5 weeks paid 

• Sick days – max. 3 days yearly, not transferable to the next year 

• Stable employment and high standards of work.  

• Meal Vouchers – from the start of employment 

• Contribution to Public Transportation (MHD)

• BENEFLEX (cafeteria system)  

• MultiSport Karta – a possibility of an employee and guest card, which allow for unlimited entry into a wide range of sport and relaxation centers all over the Czech Republic 

• Career development within the global structure 

• A friendly and dynamic work environment  

 



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