Prague

Job ID

-

Company

Experis

Location

Prague

Type of job

Full-time

Salary

CZK 36,000 - 38,000

Seniority/experience

Mid level

Inserted

06.02.2018

Language

English

Department

Customer Service

Category

IT jobs

Mid level : IT Service Desk Analyst HOT

Required languages & Salary: English CZK 36,000 - 38,000

DO WHAT YOU ARE BEST AT: Provide world class IT support for one of the world's largest telecommunications service providers.

If you are customer oriented – it is a chance to growth in this area!
We don't just offer job. We offer career !

Responsibilities:

- The purpose of this role is to provide 1st Level IT Support in Edwards Lifesciences IT Global Service Desk. The Service Desk operates on two-shift schedule from 7:00 AM to 1:00 AM CET.
- Respond to 1st level requests for technical assistance of end users (employees) via phone and electronically (email, self service portal).
- Log issue in a tracking system and escalate to 2nd Level HelpDesk if more specialized assistance is needed. Identify and escalate situation requiring urgent attention.
- Interact with users and co-workers (local & remote) to support identification and resolution of problems.

Required Experience and Skills:

- The position does not require long term work experience and so it is also suitable for graduates, however experience at similar position could be a plus
- Advanced proficiency in English is required
- Basic technical skills at user level, Microsoft Office and Windows operation system literacy is required
- Exceptional interpersonal and communication skills with high level of professionalism and strong customer orientation attitude
- Team player with a positive attitude

Benefits:

- Five extra days of vacation per calendar year - total of 25 days
- Contribution to employee’s private pension insurance – long-term incentive with progressive increase related to years of service (eligibility after one year with Edwards)
- Contribution to lunch vouchers (vouchers in value of 80 CZK/day)
- Seniority award – bonus for long term cooperation acknowledged through milestones of 5, 10, 15, 20 years
- Wellness program “Total Wellness” - example of program components:
- Flexi Pass or Multisport card In-house fitness with a trainer
- Volunteer program “Hearty Volunteers”
- Fresh fruits in the office
- Sick days – full compensation for up to 2 days of sick per year
- Business trips – per diem additional “pocket money” allowance
- Worldwide business travel accident insurance

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