Hot IT Helpdesk for Pharma Company (CZ/Sk + En)

Required languages

CzechAdvancedEnglishAdvanced

Salary

CZK 38,000 - 40,000

Seniority

Junior

Location

Prague

Type of job

Full-time

Category

IT jobs

  • Contribution to vacations or recreational activities
  • Notebook
  • Meal vouchers or meal contributions
  • Extra holidays
  • Courses and training
  • Contributions to sport, culture or past time activities

What is about pursuing your career and expanding your skills in IT? This combined role of the 1st and 2nd Level IT Helpdesk is ideal for candidates with approximately 1-2 years of relevant experience wishing to move to the next level. Moreover, you will work in the multinational environment providing troubleshooting for internal end-users.


This great opportunity is open in a young and dynamic team of 8 people at a prosperous pharmaceutical company.


ABOUT JOB

  • This is a combination of the First & Second Level Support
  • Providing technical support to the end-users, installation and configuration services on various technologies which include desktop systems, software, workstations, telecommunication and network connectivity. May receive escalations from other Service Desk analysts in areas of personal expertise.
  • Providing all stages of troubleshooting including identifying the issue, documenting, and resolving the problem.
  • Timely response to all requests in such areas as software installation, building and installing new / replacement workstations, setup of user accounts and profiles, and performing password resets.
  • Use of the ticketing system
  • Regular hours 8 am - 4:30 pm Monday-Friday.


ABOUT YOU

  • Advanced English (C1 - C2) + Czech/Slovak
  • Start in October or the latest on November, 15th
  • Customer-oriented, good problem-solving skills
  • About 1-2 years of relevant technical support experience and ability to solve technical issues independently
  • Knowledge of the following:
OS and desktop HW,General office equipment like copiers, faxes, scanners, tablets, smartphones, etc.Microsoft Office (Office 365)Remote connectivity tools (SCCM, Citrix etc.)Experience installing software / applications


YOUR REWARD

  • Work in a stable company with friendly environment, in a young and dynamic team of 8 people
  • Amazing feeling of helping people
  • Daily use of English
  • Further development and learning
  • Employees perks and benefits like 5 weeks of vacation, meal/sport/birthday vouchers, special leaves, etc.




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