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Hot HR Services Expert

Required languages



Mid level


Novartis s.r.o



Type of job



HR jobs

HR Services Expert with Italian and Spanish, Novartis, Prague, Czech Republic

Job Summary:

Welcome to the future of medicine.

Be part of a rapidly growing, diverse and high caliber team of passionate people who strive to make a difference. Join the Novartis team in Prague and enjoy our inspiring environment. We offer a comprehensive compensation package, a wealth of opportunities for career development and an undeniably friendly culture.

Novartis is currently searching for a HR Services Expert to join the HR organization.

Job Purpose:

The HR Services Expert will contribute to our mission by serving as the first point of contact for employees, managers and HR community in Cluster South (Greece, Italy, Portugal, Spain) to create a positive customer experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional attitude.

Key Responsibilities:

• Provide rapid, high quality and validated response/support to all HR related queries and requests
• Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer
• Maintain HR data via SAP system
• Escalate requests that cannot be resolved directly to the appropriate experts
• To guide and become the second reference point for HR Customer Care Specialists for HR processes and SAP related queries
• Maintain and sustain the Knowledge Base for countries in scope
• Contribute to projects in scope for HR Customer Care Team • Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation
• Provide support for the transition period
• Perform other tasks as assigned by Line Manager
• System used: SAP, ESS/MSS, Telephony
• Ticketing tool: Service Now

About Novartis:

About the Novartis Global Service Center (NGSC) in Prague:
The Center, one of five around the world, delivers a broad variety of services to the Novartis divisions and global functions worldwide. Services offered by the Prague team include scientific and commercial services (known as Product Lifecycle Services), IT, Human Resources Operations, Financial Reporting & Accounting, Procurement and Real Estate and Facility Services. We also have highly qualified functional teams in Human Recourses, Legal & Compliance, Finance and Communications areas.

Here’s some of the reasons we think you should join us:
• A job with a purpose. At Novartis, our mission is to discover new ways to improve and extend people’s lives. We strive to change the practice of medicine. We aspire to approach things differently - to make discoveries that take medicine in new directions. We look to tomorrow to inspire us today.
• A wealth of opportunities for career progression. Our colleagues are best-in-class professionals providing expertize to business partners regionally or globally. We work to build centers of excellence that offer services beyond the Czech Republic borders.
• A diverse team. It is essential that our people reflect the rich cultural, ethnic and gender diversity of our markets. Our Prague team is represented by > 55 nationalities speaking with 30+ languages, all generations. We are proud to have 44% of female in our team and 50% of female in our leadership team.
• Our inspiring physical environment. Our modern and newly designed workplace offers collaboration zones as well as relaxation areas; it is a pleasant place that reflects the need for contemporary and more flexible ways of working in order to bring new ideas to life.
• We live by our values; we cherish not only what we do but also how we do it. We promote an innovative mind-set and encourage each other to continuously searching for better solutions. We encourage each other to speak up and to work together as one team.
• Our values are underpinned by Diversity & Inclusion mind-set. Every one of us is different. At Novartis, we aspire to move beyond stereotypes, assumptions and bias to bring these differences together every day, so we can see the world through the eyes of our patients and customers.

Benefits of Working for Novartis:
• Our comprehensive compensation package includes:
• Competitive salary;
• Annual performance-based bonus;
• Employee recognition scheme;
• A benefits scheme above local legislation standards including pension and risk-life insurance, benefit package that can be used for health, education, culture and sport activities;
• Healthcare program that offers easy access to comprehensive health care;
• Variety of medical check-ups or consultations on-site;
• An Employee Assistance Program;
• 25 days annual leave, 4 days paid sick leave and Christmas holiday;
• Public transport allowance;
• Flexible working arrangements including Home Office;
• Support for a healthy lifestyle through the daily offering of fruit & vegetables and supporting sport activities.

We are looking forward to talking to you and sharing more about our broad range of opportunities.
*Minimum requirements
The ideal candidate will have:

• Diploma/certificate in HR/other related field is preferred
• Advanced English spoken and written
• Fluency in the following languages: Italian and Spanish
• 1-2 years of working experience in an SSC environment preferred
• Experience in Human Resources preferred
• Experience in virtual/remote teams preferred
• Experience in international environment/team/global company preferred

Novartis is an equal opportunities employer and welcome applications from all suitably qualified persons.

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