Hot Junior : HR Procurement Customer Care Specialist

Excellent opportunity for juniors who want to pursue a career in HR/Procurement


Required languages

GermanEnglish

Location

Prague

Type of job

Full-time

Seniority/experience

Junior

Department

Admin

Category

Admin jobs

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.

What is it about:

As the HR/Procurement Customer Care Specialist you will be supporting J&J employees from German-speaking countries and helping them with all inquiries related to employee programs and services, policy, process, and procedures including technology navigational support.

What will you be doing here?

Receiving inbound inquiries from J&J employees via multiple channels (phone, email, fax, web-form, chat), clarifying the need, answering the inquiries and assisting in the resolution of concerns
Fully documenting all cases in case management application
Escalating complex transactions for resolution or contact with third-party vendors as appropriate.
Escalating client service issues to Contact Center Team Lead, supervisor or manager as necessary

Is it you we are looking for?

You are the perfect candidate for us if you:

Are fluent in German (close to native speaker level) + English
Have excellent customer service skills
Have strong organization and communication skills
Are detail-oriented
Are an enthusiastic team player with a strong drive to create a positive work environment
Can start immediately

What do we offer in reward:

A challenging and interesting job in one of the biggest global healthcare companies
An opportunity to make an impact with your actions
Possibilities for own further development and growth
Many opportunities to participate on different projects and drive our growth further
Motivating remuneration and annual bonus

And there is more…:

5 weeks of vacation
Home office
Flexible working hours
Meal vouchers
Flexi Passes
Life and accident insurance
Pension contribution
Contribution for language study
Contribution for Prague public transportation
Contribution for illness leave
MultiSport Card
Referral Award
Refreshment in the workplace
Sickdays
Free yoga lessons

How to apply:

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your structured professional CV in English.

Apply for this job

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