HR Contact Center Specialist with German,part-time

Required languages

GermanProficientEnglishAdvanced

Seniority

Student

Location

Prague

Type of job

Part-time

Required education

Secondary education or professional training with school-leaving exam

  • Bonuses
  • Discount on company products or services
  • Flexible working time
  • Caffeteria
  • Contributions to sport, culture or past time activities
  • Contributions to education
  • Sick days

Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.


Are you thinking about old problems in new ways? Johnson & Johnson is working with the latest in technology in order to that’s change the trajectory of human health. Join us and help us improve the health across the world, every day.


Your responsibilities & Your Impact:

As the Contact Center Specialist, you will be supporting J&J employees from German speaking countries and helping them with all inquiries related to employee programs and services, policy, process, and procedures including technology navigational support.

  • Receiving HR related inquiries from J&J employees via multiple channels (phone, email, fax, web-form, chat), clarifying the need, answering the inquiries and assisting in the resolution of concerns
  • Fully documenting all cases in case management application
  • Escalating complex transactions for resolution or contact with third party vendors as appropriate.
  • Escalating client service issues to Contact Center Team Lead, supervisor or manager as necessary


We would love to hear from YOU, if you have:
  • Fluent knowledge of English and native/fluent level of German
  • Excellent customer service skills
  • Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
  • Strong organization skills and attention to detail
  • Ability to prioritize workload and provide timely follow-up and resolution
  • Availability to work from 8:00 to 12:00 or 13:00 – 17:00/18:00 Monday through Friday at our office in Jinonice - Fixed schedule (non-negotiable).


This is what awaits YOU at J&J:
  • A challenging and interesting job in one of the biggest global healthcare companies
  • An opportunity to make an impact with your actions
  • Possibilities for own further development and growth
  • Many opportunities to participate in different projects and drive our growth further
  • Motivating remuneration and annual bonus
And there is more…:
  • 5 weeks of vacation
  • Home office
  • Flexible working hours
  • Meal vouchers
  • Sodexo Cafeteria
  • Life and accident insurance
  • Pension contribution
  • 8 weeks fully paid parental leave
  • Contribution for language study
  • Contribution for Prague public transportation
  • Contribution for illness leave
  • MultiSport Card
  • Referral Award
  • Refreshment in the workplace
  • Sick days
  • Company gym and free fitness lessons


The benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.


How to apply:

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your structured professional CV and short cover letter in English through the "Apply for the position" button below. You will be redirected to our career page and guided through the application. Should you face any technical issues, please contact us on career(at)its.jnj.com.




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