Hot Junior : Hotel Partner Support (B2B Specialist)

Required languages

FrenchEnglish

Company

Expedia cz

Location

Prague

Type of job

Full-time

Seniority/experience

Junior - in hotel industry prefered

Department

Customer Service

Lodging Partner Associate I for Africa support (French + English)

Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support Expedia hotel partners.

You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Your key responsibilities will include:

• Responding to inventory management inquiries.
• Contacting lodging partners to resolve issues (questions, changes, etc.).
• Proactively call lodging partners to resolve any anticipated future issues.
• Providing supplier self-service support and maintenance.
• Maintaining strong vendor relations with a positive attitude and outgoing nature.
• Adhering to defined procedures, standards and performance expectations.

Experience, skills and education:

• Fluent proficiency & comprehension in English and French language is required
• Experience in customer service oriented industry.
• Hotel/Travel -industry experience preferred.
• Experience with Microsoft Office products

Core competencies:

• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.
• Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.
• Results-oriented individual who will take ownership of problem resolution.
• Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications
• The ability to communicate effectively at all levels from executive management to individual contributor.
• Keen eye for detail and high level of accuracy. Listening
• Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
• The ability to work unsupervised and make independent work related decisions.
• Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.

In return, you become part of high performing team with career opportunities

Our mission is to revolutionize travel through the power of technology.
Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.

Exceptional benefit package:

• Competitive salary
• Bonus scheme
• 5 weeks holiday
• New offices in the center of Prague
• Healthcare, Private Medical Care
• Life insurance
• Pension Plan
• Wellness and Fitness Reimbursement
• Meal Vouchers
• Travel Discounts, Travel Allowance
• Public Transport Support – yearly transportation pass for free
• Service Award Program

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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