Hot Junior : Hotel Partner Support


Expedia cz



Type of job





Customer Service

Job Description

Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.

You will be dedicated and compassionate when dealing suppliers and travelers and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

At Expedia we listen attentively and respond to our customers because we are passionate about the traveler experience.

Your key responsibilities will include:
Responding to inventory management inquiries.
Contacting lodging partners to resolve issues (questions, changes, etc.).
Actively call lodging partners to resolve any anticipated future issues.
Providing supplier self-service support and maintenance.
Maintaining strong vendor relations with a positive attitude and outgoing nature.
Adhering to defined procedures, standards and performance expectations.
Experience, skills, and education:
Fluent proficiency & comprehension in English and Romanian/Bulgarian/Hungarian/Croatian language is required
(High School Diploma, University Degree. Some college preferred)
Experience in customer service oriented industry.
Hotel/Travel -industry experience preferred.
Experience with Microsoft Office products and various call center support programs.
Skills you'll use every day:
Solutions mindset, helping nature, the real passion for the customer and the customer experience.
Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.
Results oriented individual who will take ownership of problem resolution.
Excellent time-management, organizational, multi-task and prioritization skills.
Quickly be able to demonstrate good judgment, while abiding by guidelines and procedures ensuring clear and concise communication.
The ability to communicate effectively at all levels from executive management to individual contributor.
A keen eye for detail and high level of accuracy.
Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers
Dependable and able to work in a dynamic work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
The ability to work unsupervised and make independent work-related decisions.
Flexibility and willingness to assist where and when needed and directed by your supervisor.
Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.
Our mission is to revolutionize travel through the power of technology.

Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.

Exceptional benefits package:

Competitive salary
Bonus scheme
5 weeks holiday
New offices in the center of Prague
Healthcare, Private Medical Care
Life insurance
Pension Plan
Wellness and Fitness Reimbursement
Meal Vouchers
Travel Discounts, Travel Allowance
Public Transport Support – yearly transportation pass for free
Service Award Program
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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