Helpdesk support specialist for O365

Required languages








Type of job


Required education

Education not important


IT jobs

Join Doctors without borders and its new project of IT SSC in Prague!

You have a unique opportunity to be a part of this implementation journey. As an Office365 Helpdesk Support Specialist you will need to be hands-on to maintain MSF’s Office 365 application portfolio, tenants and related technologies. Microsoft Office 365 is utilized across the entire MSF Movement. The helpdesk support specialist will be guiding the customers through their resolution of issues or delivery of services, ensuring they have the confidence to independently complete their tasks. This position will report initially to the Service Delivery Manager.

Job duties:

  • Maintaining a frequent and consistent interaction with our internal users
  •  You will manage tier 1 issues or service requests, ensuring to follow up and take accountability for quick, accurate, and effective resolution
  •  Answer, evaluate, and prioritize incoming Help Desk tickets based on IT Service Level Agreements (SLA).
  •  Interview users to collect information and lead users through diagnostic procedures to determine source of the problem.
  •  Follow IT procedures for managing O365 user and licensing administration.
  •  Provide basic application guidance when necessary.
  •  Ensure high users satisfaction levels are maintained.
  •  Manage Office 365 services and Azure infrastructure (servers, services and connectivity).
  •  Develop and maintain internal O365 knowledge base.
  •  Assist with the creation of policies around the proper use of Office 365 services and support.
  •  Collaborate with other MSF staff, including networking, security, and other IT teams, to facilitate effective issue resolution



  •  Good knowledge of Microsoft Active Directory, Office 365 applications and platform
  •  Strong customer service skills
  •  Demonstrated ability to manage and prioritize multiple tasks with time management and organizational skills
  •  Basic PowerShell knowledge is a plus
  •  Communicative and patient
  •  Cloud infrastructure and servers background preferred
  •  English on communicative level is a must.
  •  Willingness to pursue Microsoft Certifications
  • Work permit or Visa is a MUST


  •  Interesting professional and personal challenge
  •  Rewarding and meaningful work in a young, dynamic, and rapidly growing international organization
  •  Full flexibility and ownership/accountability
  •  Flexible working hours, work-life policy, working from home
  •  25 days of holiday per year; Flexible working conditions; 6 sick days per year
  •  Possibility to go for a "sabbatical leave“/mission, once per 3 years
  •  Training budget of 1000 EUR per employee/year; Language courses
  •  Notebook and Mobile phone for work and private purposes
  •  Annual remuneration/“thirteenth salary” (after probation period)
  •  Public transport contribution (after probation period)
  •  Nominal financial contribution for employees with children
  •  Extended paternity leave for fathers
  •  Free refreshment at the workplace - free drinks (water, tea, coffee) and fruits at the workplace
  •  Dog/baby friendly office, relax rooms, play zones, etc.
  •  Team buildings / family days



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