German / Inbound Customer Service

Required languages

GermanProficient

Seniority

Mid level

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

Position:  Full-Time

Working Hours: Regular business hours / 08:00 – 18:00

Language Required: German

Additional Language Desired: English

Location: Central Prague, Karlin, Prague 8

Start Date: July 2019


Our client is one of Europe’s fastest growing e-commerce companies thanks to their range of high-quality sleep products that help customers maximise their time at rest. They develop and market their own products, with their core lines being mattresses, pillows, and box-spring beds. Their business has gone through a period of tremendous growth since they began in 2013, and customers clearly appreciate their approach to revolutionising sleep. Our client is giving people a great night’s rest, and they need our help to ensure their customers get the same level of service and product support, if they need it, during their waking hours!


Main Responsibilities

Handling customer inquiries over the phone, email, and live chat

Providing customers with product and service information

Researching required information using available resources

Entering customer information into a CRM

Updating existing customer information 

Updating order requests

Managing and resolving customer complaints

Identifying and escalating priority issues

Routing calls to appropriate resources

Following up with customers where necessary

Opportunity for occasional Saturday working subject to business demand


Your Profile

You are a native (or near-native) in German speaker

You are proficient in spoken English

You have strong interpersonal communication skills and a customer-centric approach

You are proactive with a positive attitude and work ethics

You are able to multitask and results-driven while keeping deadlines

You are hardworking and efficient, with a keen eye for detail

You are a team player who enjoys the company of awesome colleagues


We Offer You

Full-time employment

Fully paid training

20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 days maximum)

Wellbeing vouchers of 12 000CZK per year (accrual commences after probation, 1 000CZK vouchers/month paid at 6-monthly intervals)

Meal vouchers (commence after probation period)

50% or 100% discounted Multisport membership (www.multisport.cz)

Ongoing training sessions and personal development endeavours

Free Czech language classes

Frequent team building & social events

Business trips as applicable


Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.


Interested? Here’s the Process …

                                                                              

1.     Apply online at www.theiconadvantage.com     

2.     Recruitment Screening Cal  

3.     In-Person Interview  

4.     Follow Up Interview/Assesment           

5.     Hired


GOT A QUESTION?

                                                                               

We’d love to chat with you! Email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!




Apply for this job

This listing has expired

Click below to see other similar positions available now.

See other positions