Jobs in Prague

French Team Leader / Senior Service Support

Join our Leadership team! Start 19.07.2019!


Required languages

FrenchProficientEnglishAdvanced

Seniority

Mid level

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Meal vouchers or meal contributions
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Company events and teambuilding

Position: Full-Time

Working Hours: Regular business hours - 09:00 - 17:30

Language Required: French

Additional Language Desired: English

Location: Central Prague, Karlin, Prague 8

Start Date: July 19th


Project Description

Our client for this project designs and manufactures the world’s leading navigational technologies. Its products cover a wide range of GPS systems for vehicles and portable use ( walkers & cyclists ). It also creates cool GPS accessories for Apple iPhones and dash-cams. By focusing on the needs of consumers, our client is changing the way people experience the world by helping them explore it easily and safely. Its technology lets people personalize their GPS devices, receive and share information, and create the best experience in every trip with a variety of navigation and POS information. Established in 2002, it is now a leading provider of vehicle dash-cams and navigation systems that help customers find their way around the globe!


Main responsibilities:

  • Diagnosing and solving, hardware or software faults
  • Logging and keeping records of customer queries
  • Analyzing call logs to identify trends and pain points
  • Updating knowledge base documentation so customers and employees can self-serve help options
  • Cooperate with engineers to diagnose more severe faults
  • Providing customers with product and service information
  • Providing initial, advanced and ongoing training and support to new and existing CS agents to ensure they are always able to perform at their best while remaining efficient.
  • Prepared to support calls/emails in circumstances, such as unforeseen under staffing or peak in contacts.
  • Replying as required internal/external escalations related to service.
  • Providing reporting daily/weekly/monthly on demand to support business interests.
  • Opportunity for occasional weekend shifts depending on business demand

 

 

Your profile:

  • You are a native (or near-native) French speaker
  • You are proficient in spoken English
  • You have strong interpersonal communication skills and a customer-centric approach
  • You have experience in troubleshooting system and network problems, diagnosing and solving hardware or software faults with devices
  • You are an excellent listener and able to ask probing and pointed questions to quickly diagnose faults
  • You are patient and clear when explaining problems and solutions
  • You have an interest in technology and navigational devices
  • You are proactive with a positive attitude with a keen eye for detail
  • You are a team player who enjoys the company of awesome colleagues


We Offer You

  • Full-time employment
  • Fully paid training
  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 days maximum)
  • Wellbeing vouchers of 12 000CZK per year (accrual commences after probation, 1 000CZK vouchers/month paid at 6-monthly intervals)
  • Meal vouchers (commence after probation period)
  • 50% or 100% discounted Multisport membership (www.multisport.cz)
  • Ongoing training sessions and personal development endeavours
  • Free Czech language classes
  • Frequent team building & social events
  • Business trips as applicable


Paid Training and Free Development

We provide full training to equip you with brilliant communication skills and sound grounding in the business. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.


Interested? Here’s the Process …

                                                   

1.        Apply Online at www.theiconadvantage.com     

2.        Recruitment Screening Call  

3.        In-Person Interview  

4.        Follow Up Interview/Assessment           

5.        Hired


GOT A QUESTION?

We’d love to chat with you! Email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!



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