Junior : Fraud Investigation Specialist



Required languages


Type of job



Junior - Previous work experience in a customer service / retail environment; Knowledge of or experience in a fraud/risk management environment; Experience in Insurance, finance, data analysis, research, KYC, translation or training is a distinct advantage


Customer Service

Amazon Corporate office in Prague is building up a whole new department of Fraud Investigators. We are constantly growing throughout the year and aim to become one of the biggest sites of Transaction Risk Management Services (TRMS) in Europe by the end of next year.

Therefore, Amazon is looking for individuals with critical thinking and decision making abilities to join us as Investigation Specialists. Our mission in Transaction Risk Management Services (TRMS) is to make Amazon the safest place to transact online. TRMS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers.
As such, TRMS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Investigate suspicious activity and behaviour that could pose a risk to our customers on the Amazon EU websites.

• Investigators to evaluate buyer or seller transactions/profiles
• Applicants with fluent German as well as English language skills
• Additional language skills would be an advantage.
• These positions are ideal for recent graduates or people with customer service backgrounds.
• Flexibility with working hours and work Saturdays or Sundays as part of your normal 5 day shift.
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Self-disciplined, diligent, proactive and detail oriented.
• Independent decision making based on data analysis.

• Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Consistently achieve/exceed weekly productivity and quality standards.
• Participate in ad hoc projects/assignments as necessary.

- Competitive salary
- International working environment
- 5 weeks of vacation
- Supplementary pension plan and Life insurance
- Possible internal and/or international growth
- Varying local discounts e. g. for gym
- Public transport contribution
- Social & corporate events
- Workplace refreshments and Chillout zones
- Czech language lessons

If you want to make history and be part of the Earth’s Most Customer-Centric Company, come and join us.

Go to https://www.amazon.jobs/en/jobs/593968 and submit your CV and the recruiter team will come back to you!

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