Hot English Customer Service Consultant - Luxury Brand

Required languages

EnglishProficient

Seniority

Mid level

Location

Prague

Type of job

Full-time

Required education

College

  • Bonuses
  • Contribution to vacations or recreational activities
  • Discount on company products or services
  • Notebook
  • Courses and training
  • Caffeteria
  • Contributions to sport, culture or past time activities
  • Launching a brand new project

About the job:


As a Brand Ambassador, you will have one of the most important roles in our company. You ensure that every Client is treated according to the company promise. You will strive to discover your Clients and their every need and to guide them across the Brand.

If you are a person who enjoys working in an exciting international environment, this is the perfect opportunity for individuals with a luxury and fashion sensibility to develop a career in one of the most famous brands in the world.


Your main responsibilities will be:

  • Welcome every Client and provide the best Client experience over the phone & through written medias
  • Deliver TOP quality service for VIP customers
  • Advise Clients across the Brand and all product categories
  • Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster brand loyalty
  • Perform as a team player, participate in all activities contributing to the overall objectives of the Client Service
  • Learn and master Brand and product knowledge
  • Follow the company’s policies and procedures


What are the requirements?

  • Native proficiency in the English language (C2 level)
  • Previous experience in the Luxury Retail/Hospitality industry or customer service is an advantage
  • Passion for the luxury universe
  • A professional and positive attitude is desired
  • At least basic proficiency of MS Office package


What awaits you:

  • Travel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your family
  • Leisure time: up to 6 000 CZK per year to spend on sports activities/relaxing time/language courses
  • Meal tickets in the value of 130 CZK per working day
  • Discounted air tickets with Air France
  • 3 extra free days off – together 23 days
  • Private medical support ulekare.cz for you and your relatives
  • Full training program
  • Modern offices in the center of Prague
  • Home office possibility




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