Disputes Senior Specialist

Required languages

FrenchAdvancedEnglishAdvanced

Seniority

Specialist

Company

Anca Enache

Location

Prague

Type of job

Full-time

Category

Other jobs

At AB InBev, Challenge Accepted isn’t just a phrase; it’s a mindset. That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson. 


We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible. Join us and you’ll be responsible for transport planning operations at the best beer company in the world. You’ll take the lead from day one, speak your mind and grow your career faster than you thought possible. 


Our international team of 500 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.


The role: 

  • Coordinating customer disputes, discrepancies and penalties resolution, minimizing commercial losses and overdue to disputes and achieving targeted SLA to close the dispute cases;
  • Collaboration with the Finance Department and with other teams of the country for the activities of reconciliation and compensation;
  • Execute and oversee the process of customer disputes resolution;
  • Participate in projects aimed at standardizing and automating dispute process, support testing and provide process expertize consultancy during the project;
  • Track and analyze the impact of disputes on overdue and commercial losses.


Who we’re looking for: 

  • Good written and spoken knowledge of French and English;
  • 1-2 years prior professional experience in accounting or compliance management or customer management or account management;
  • Previous experience in customer service is a plus;
  • Knowledge of Microsoft Excel;
  • Analytical and problem-solving skills;
  • High energy and positive attitude;
  • Results and customer-oriented.


What you can expect from us:


In this role, you’ll have the potential to transform our business and your career. You’ll get the support and coaching you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you. 


If this sounds like the incredible opportunity you’ve been waiting for, apply today. 




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