Hot S&PP Demand Management Associate Manager

Required languages

EnglishProficient

Seniority

Senior

Location

Prague

Type of job

Full-time

Required education

Bachelor

Category

Sales jobs

  • Notebook
  • Meal vouchers or meal contributions
  • Contributions to sport, culture or past time activities

Job Summary:


Sales & Pricing Performance provides end-to-end sales and pricing effectiveness, sales operations, and analytics services. S&PP partners with teams around the world to deliver insights, improve acumen and win profitable deals. S&PP Deal Support helps deal teams strategize and execute to drive profitability and achieve client goals through compelling, market-based pricing and commercial proposals.

 

Primary responsibilities include: 

 

  • Applies principles of prioritization and re-prioritization for the Market Unit, and works with Demand Management CL9/10 to triage requests accordingly
  • Fosters trust-based relationships with MU leadership and supports MU pipeline, service offerings and assignments
  • Provides guidance and educates customers on the value of Pursuit Services and champions our service offerings
  • Builds and maintains customer relationships to enhance customer experience; understand our customers, and our offerings
  • Reviews new requests in myPursuitServices queue and initiates scoping calls with customers to better understand their needs and align them with service catalogue offerings
  • Maintains focus on key S&PP Pursuit Services deals ensuring that deals are forecasted and adequately staffed
  • Educates other demand management team members to align the appropriate service offerings, skills, and bandwidth with client’s needs
  • Ensures accurate data including fields such as demand notes, dates, service levels, and other key information within the myPursuitServices tool
  • Provides demand management coverage to other MUs as needed – e.g. PTO, volume management 
  • Trains and develops new joiners
  • Leads effort to manage the forecast and assignments to provide a balance for team members and enable them to take PTO, training, etc. without causing a disruption in service to customers
  • Provides inputs to process improvement, standardization, and cost efficiency 
  • Serves as first point of contact for customer escalations


Knowledge & Skill Requirements:


  • Customer Insight – INTERMEDIATE
  • Deal Shaping – INTERMEDIATE
  • Sales Planning & Forecasting – INTERMEDIATE
  • Sales Pursuit Management – INTERMEDIATE
  • Sales Reporting & Channel Analytics – INTERMEDIATE
  • Value Analysis and Prioritization – INTERMEDIATE


Skills & Work Experience


  • Analytical Thinking
  • Project Management
  • Anticipates business needs
  • Communication skills
  • Customer Service
  • Decision Making & Judgement
  • Problem Solving
  • Relationship Building
  • MS Office Software




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