Cx Front Office Senior Specialist with German

Required languages

GermanAdvancedEnglishAdvanced

Seniority

Specialist

Company

AB InBev

Location

Prague

Type of job

Full-time

CX Front Office Senior Specialist with German


Get to know us:


Curious. Ambitious. Resilient. 

Sound like you? You’ll fit right in. 


From your very first day, you’ll be encouraged to lead, speak your mind and take ownership of your success. You’ll have your colleagues behind you because we believe that with hard work and a strong team, we can achieve anything. The most important thing to know? We aren’t afraid to dream big, and we never shy away from a challenge.

 

We’re looking for talented people who love being out of the office meeting new customers. People who have a passion for beer and want to gain front-line sales experience at the world’s biggest brewer. We’re present in over 150 countries and have a diverse portfolio of over 500 beer brands including global brands Budweiser®, Corona® and Stella Artois®.


You will be part of Customer support team, build relationships with customers and run systems and performance metrics. Read more below.


The role: 

  • Receive questions/information requests and identifies the contact’s specific needs (via call or ticketing tool)
  • Research the contact’s issue/question in the knowledge database, interpret guidelines
  • Escalate the issues to the manager or subject matter expert if issue cannot be resolved
  • Participate in the projects to support the various business areas
  • Manage the customer complaints with the sense of urgency
  • Knowing our products and processes inside and out so that you can answer questions
  • Responding promptly to customer inquiries through various channels 
  • Keeping the tracker of customer interactions, transactions, comments and complaints 
  • Providing the feedback on the efficiency of the customer service process 
  • Ensure customer satisfaction and provide professional customer support
  • Run reports to analyse issues and implement improvements within Customer Service
  • Analyse key performance metrics


You should have: 

  • Positive, empathetic and professional attitude
  • Experience with Customer Service model is welcomed
  • Commercial background would be an advantage
  • Ideally experience from international company
  • Microsoft Office knowledge, mainly Excel 
  • Salesforce knowledge is a plus
  • Languages: fluent English and fluent German
  • University Degree, preferably Master’s degree


What you can expect from us:

In this role, you’ll have the potential to transform our business and your career. You’ll get the support and coaching you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you. 


If this sounds like the incredible opportunity you’ve been waiting for, apply today. 





Apply for this job

This listing has expired

Click below to see other similar positions available now.

See other positions