Hot Customer Support with German

Required languages

GermanProficientEnglishAdvanced

Seniority

Junior

Company

Experis

Location

Prague

Type of job

Full-time

  • Bonuses
  • Superior medical care
  • Discount on company products or services
  • Retirement or life insurance contributions
  • Contributions to travel costs
  • Company recreational facilities
  • Courses and training
  • Company catering
  • Contributions to sport, culture or past time activities
  • Sick days

Our client, manufacturer & seller of electronics, is looking for a new colleague in the team focusing on customer support of German-speaking countries.


You will be responsible for:

  • Communication with customers via phone or e-mail
  • Answering technical questions about the camera’s settings, explaining functionality, giving advice (you don’t have to worry, you will be well-trained)
  • Informing customers about products and services provided by company
  • Solving basic customer’s issues
  • Attending various courses (to improve communication, language or technical skills)


What do we expect from you?

  • Fluent German and English – you will support German-speaking countries but internal communication is in English
  • Experience from the customer service field – it’s an advantage but not necessary and that’s why this position is suitable for graduates or juniors as well
  • At least a little bit of interest in photography or cameras 🙂


Benefits:

  • A stable full-time job with unlimited contract
  • Friendly international team
  • Intense training lasting 6 – 8 weeks
  • Fixed salary and bonuses 
  • 25 days of vacation + 3 sick days
  • Public transport allowance
  • Paid language courses (including Czech for foreigners)
  • A canteen within the company area
  • VIP health care and pension scheme
  • Subsidized massages
  • Fitness in the building
  • Relaxing room in the building
  • Discount for the company’s products, samples rental (company’s products can be borrowed out of business hours)
  • Working hours: Monday – Thursday 9:00 – 18:00; Friday 9:00 – 16:45
  • No shifts, free weekends!
  • Location – Prague 6


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