Hot Customer Support Analyst with Danish

Diverse, creative team of people passionate about procurement is looking for individuals with experience in technical supporting roles.

Requirements:

• Excellent communication skills written and spoken in English and Danish
• Understanding of ITIL (Information Technology Infrastructure Library) is a plus, basic knowledge of Ticketing tool is an advantage
• Knowledge of Procurement or Supply Chain Management, ERP`s such as SAP/Oracle is also considered a plus
• MS Office skills
• Team work, Proactive approach, Process improvement abilities, quick learning skills, coordination skills, positive attitude, goal oriented, customer centric approach, active listening and problem solving, analytical abilities

Responsibilities:

• Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on daily basis
• Provide technical assistance via phone, email and webex to clients, across the globe for eProcurement tools
• Proactively communicate issue status in a timely way to the clients and the management
• Take ownership of issues until they are successfully resolved and ensure customer feedback as per the set standards of the company
• Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system
• Coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues.
• Perform special projects as requested by the Manager. 
• Deliver product training courses to customers and internal staff and develop training material if need be and update it on a timely basis.
• Develop a strong professional rapport with assigned customer accounts to help build our business relationship with them
• Practice process improvements as defined
• Perform UAT`s as required and ensure complete documentation as defined
• Assist Sales and professional services teams in terms of trainings of products and troubleshooting

We offer: 

• Unlimited contract
• Work in an international team and daily usage of foreign languages
• Opportunity to work with the newest technologies
• Friendly company culture and environment
• Language courses, Extra vacation days, Lunch vouchers, Sick days, Contribution to Pension or Life insurance, Multi-sport cards and Home office
• Trainings, mentoring programs and career development plans