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Hot Customer Support Analyst with Danish

Required languages

DanishProficient

Salary

CZK 38,000 - 40,000

Seniority / Experience

Juniortechnical supporting role

Company

Aspira Recruitment

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

Category

Customer service jobs

Diverse, creative team of people passionate about procurement is looking for individuals with experience in technical supporting roles.


Requirements:


  • Excellent communication skills written and spoken in English and Danish
  • Understanding of ITIL (Information Technology Infrastructure Library) is a plus, basic knowledge of Ticketing tool is an advantage
  • Knowledge of Procurement or Supply Chain Management, ERP`s such as SAP/Oracle is also considered a plus
  • MS Office skills
  • Team work, Proactive approach, Process improvement abilities, quick learning skills, coordination skills, positive attitude, goal oriented, customer centric approach, active listening and problem solving, analytical abilities


Responsibilities:


  • Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on daily basis
  • Provide technical assistance via phone, email and webex to clients, across the globe for eProcurement tools
  • Proactively communicate issue status in a timely way to the clients and the management
  • Take ownership of issues until they are successfully resolved and ensure customer feedback as per the set standards of the company
  • Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system
  • Coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues.
  • Perform special projects as requested by the Manager. 
  • Deliver product training courses to customers and internal staff and develop training material if need be and update it on a timely basis.
  • Develop a strong professional rapport with assigned customer accounts to help build our business relationship with them
  • Practice process improvements as defined
  • Perform UAT`s as required and ensure complete documentation as defined
  • Assist Sales and professional services teams in terms of trainings of products and troubleshooting


We offer: 

  • Unlimited contract
  • Work in an international team and daily usage of foreign languages
  • Opportunity to work with the newest technologies
  • Friendly company culture and environment
  • Language courses, Extra vacation days, Lunch vouchers, Sick days, Contribution to Pension or Life insurance, Multi-sport cards and Home office
  • Trainings, mentoring programs and career development plans





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