Customer Support Analyst with Danish

Required languages

DanishAdvancedEnglishAdvanced

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Bachelor

  • Retirement or life insurance contributions
  • Meal vouchers or meal contributions
  • Extra holidays
  • Sick days
  • Home office

Your new company 

Our client – an international procurement company based in Prague – is seeking for Customer Service Analyst with English and Danish.


Your new role 

The successful candidate will be responsible for developing of the organizational policies, procedures and eProcurement tools, technical assistance via phone, email and webex to clients for eProcurement tools, proactive communication of issue status in a timely way to the clients and management, filling of the ‘Solutions’ and ‘Problem Reports’, making outbound calls to clients if process demands, analyzing of the issues and collecting right information.


What you'll need to succeed 

  • Fluent English and Danish
  • Bachelor Degree
  • Great communication skills
  • Experience in technical support is needed
  • Good understanding of ITIL (Information Technology Infrastructure Library) is a plus
  • Knowledge of Procurement or Supply Chain Management, ERP’s such as SAP/Oracle is also a plus


What you'll get in return 

  • Stable job at a very well-established international company
  • Dynamic and friendly environment
  • Competitive salary
  • Home office
  • Sick days
  • Extra vacation days
  • Meal vouchers


What you need to do now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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