Customer Support Analyst

Required languages

SpanishAdvancedEnglishAdvanced

Salary

CZK 33,000 - 36,000

Seniority

Junior

Location

Prague

Type of job

Full-time

  • Flexible working time
  • Meal vouchers or meal contributions
  • Contributions to sport, culture or past time activities
  • Sick days
  • Home office
  • Company events and teambuilding

Our client – an international procurement company based in Prague – is seeking an experienced Customer Service Analyst with Spanish and English language.


Your new role 

The successful candidate will be responsible for developing of the organizational policies, procedures and eProcurement tools, technical assistance via phone, email and webex to clients for eProcurement tools, proactive communication of issue status in a timely way to the clients and management, filling of the ‘Solutions’ and ‘Problem Reports’, making outbound calls to clients if process demands, analyzing of the issues and collecting right information.


What you'll need to succeed 

The right candidate needs to have great communication skills in English and Spanishlanguage. Good understanding of ITIL (Information Technology Infrastructure Library is a plus. Knowledge of Procurement or Supply Chain Management, ERP’s such as SAP/Oracle is also a plus. Customer Service experience at least 1 year is required


What you'll get in return 

The company can offer the motivating salary and interesting benefit package that includes language courses, extra vacation days and sick days, meal vouchers, home office and last but not least a friendly and multicultural atmosphere, modern offices and a lot of team building activities. 



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