Hot Customer Success Manager: German

Account Management Sales


Seniority

Junior

Company

Wrike

Location

Prague

Type of job

Full-time

Category

Consultancy jobs

  • Notebook
  • Retirement or life insurance contributions
  • Flexible working time
  • Meal vouchers or meal contributions
  • Caffeteria
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Sick days
  • Home office
  • Company events and teambuilding
  • Possibility of unpaid leave

Wrike has opened a new office in Prague and we're looking for you to join our Customer Success team, which is the main point of contact for our clients and helps them utilise Wrike to its full potential.


We are seeking a talented, passionate and tech-savvy Customer Success Manager to help teams across the Globe do the best work of their lives using our product.

 

In this role, you will have the opportunity to impact the efficiency of many businesses by applying your business acumen, curiosity and creative thinking. It will be your job to understand your customers' goals, offer tailored advice on best practices, help them grow and expand their product usage.


Your manager will be Artem Gurnov, Manager, Customer Engagement Global


What will you do?

  • Understand customer business objectives, pain points and work processes to provide the best guidance on how to optimize Wrike usage and unlock the most value.
  • Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email, zoom and phone calls.
  • On-board new customers, help them set up Wrike for their unique use case and be more productive.
  • Answer customer questions throughout the customer lifecycle.
  • Identify the needs and opportunities for the customer account growth.
  • Track and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems. 
  • Manage successful completion of customer engagements while achieving critical success metrics.
  • Prepare and conduct webinars for the customers and analyse the impact of the webinars on customer’s behaviour.


What are we looking for?

  • 1+ years in a sales or account management position
  • Fluent spoken and written English and German language
  • 1+ years in a customer ­facing role (sales, account management, customer success etc)
  • Experience handling the full customer cycle from onboarding to adoption to expansion is an advantage
  • Strong verbal and written communication skills
  • Excellent organisational, time-management and prioritisation skills
  • Comfortable making outbound calls to customers
  • Keen business sense to discover and understand customer business objectives and pain points to ultimately unlock Wrike's value 
  • Willing to dive into technical details of a product to understand it thoroughly
  • Passionate about teaching and able to present complex ideas in an accessible and engaging way
  • Possess qualities that make a good Wriker:
  • Critical thinker, generally curious — a true problem solver
  • Passionate about learning and improving every day, and motivated to excel
  • Open to feedback; coachable
  • Strong team player; tendency to put others first
  • Self-starter with strong ownership skills, willing to go above and beyond the job description
  • Creative and innovative


What can you expect from us?

  • Flexible work schedules
  • 25 days of paid vacation
  • 5 sick days and 2 weeks of 100% salary compensation during illness
  • Free yearly public transportation card
  • 3,500 CZK meal vouchers per month, unlimited snacks and refreshments in the office
  • English and Czech language courses
  • 40,000 CZK personal budget for well-being, education, sports, and healthcare
  • 5,000 CZK extra for new parents
  • Multisport card contribution
  • Company mobile phone plans
  • Contribution to supplementary pension savings


Through the recruitment process you'll be guided by Simona Sramkova

More about Wrike and our Prague office can be found at prague.wrike.com

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Wrike has a public-facing Recruiting Notice that has been drafted to meet applicable law and regulatory requirements (e.g., CCPA, GDPR, etc.). Our most up to date Recruiting Notice can be found here: www.wrike.com/security/recruiting.




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