Customer Service Team Leader

Required languages

EnglishProficient

Seniority

Mid level

Company

Experis

Location

Prague

Type of job

Full-time

  • Bonuses
  • Superior medical care
  • Retirement or life insurance contributions
  • Contributions to travel costs
  • Courses and training
  • Contributions to education
  • Sick days

Our client, manufacturer & seller of electronics, is creating a whole new team focusing on the support of America’s customers and looking for a team leader. 


You will:

  • Lead the customer service team (3 people)
  • Assign tasks to employees
  • Have meetings with employees and provide feedback to them 
  • Evaluate KPIs
  • Support employees and develop their skills
  • Cooperate with other company’s departments
  • Communicate with customers via phone or e-mail 
  • Solve basic customer’s issues
  • Inform customers about products and services provided by company
  • Answer technical questions about the camera’s setting/explain functionality/give advice, etc. – you will be well-trained
  • Attend various courses (to improve communication or technical skills)


What do we expect from you?

  • To be a native English-speaker – American English is required!
  • Experience as team leader ideally from the customer service 
  • You love communication with people and helping them to find solutions on their problems
  • At least a little bit of interest in photography or cameras =)


Benefits:

  • Full-time job with an unlimited contract in a stable company
  • International team and friendly colleagues
  • Intense training lasting 6 – 8 weeks 
  • 25 days of vacation
  • 3 sick days
  • Public transport allowance
  • Paid language courses (including Czech for foreigners)
  • A canteen within the company area
  • VIP health care and pension scheme
  • Subsidized massages
  • Fitness in the building
  • Relaxing room in the building
  • Discount for the company’s products or you can borrow the company’s products out of business hours 
  • Working hours: Monday – Thursday 9:00 – 18:00; Friday 9:00 – 16:45
  • No shifts, free weekends!
  • Location – Prague 6




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