Hot Customer Service Supervisor

Look for experienced Dutch&French speaking supervisor!


Required languages

DutchFrenchEnglish

Seniority/experience

Mid levelDutch, French, Customer service, Supervisor

Location

Prague

Type of job

Full-time

Department

Customer Service

Customer & Logistics Services is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. Customer & Logistics Services focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.

Customer Service Supervisor with Dutch and French
Location: Prague
Full time permanent contract

The Customer Service Supervisor with Dutch and French is responsible for leading teams to perform transactional services to customers. He/she is expected to enable strong relationships and collaboration across functions as needed to provide service to customers.

As Customer Service Supervisor, you will have the following areas of responsibility:
• Providing oversight for order management, inquiry management, and invoice management activities performed by the team.
• Customer service inventory management process.
• Tracking of Customer Service KPIs, as OTIF, Fill Rate, Backorders, Returns, Rush Orders and Complaints.
• Expected to be proficient in all transactional processes performed by direct reports, and have a thorough understanding of the overall Customer Logistics and Service and Customer Service organizations.
• Monitoring team efficiency and effectiveness based on pre-determined organization performance metrics.
• Training and knowledge transfer.

We are looking for you, if you have:
• Native/Fluent level of Dutch: You will be mostly communicating with native professionals.
• Native/Fluent level of French: You will be mostly communicating with native professionals.
• Fluent level of English: You will interact with different departments within our organization.
• Previous experience from Customer Service roles is a must
• Past people management skills: You will lead and manage a team of Customer Service Specialists.
• Advanced communication skills: On daily basis, you will communicate with our customers and other internal business units.
• PC skills on advanced level: mainly Microsoft Outlook, Word and Excel. SAP knowledge is considered as a plus.

In return we offer:
• A challenging and interesting job in one of the biggest global healthcare companies
• An opportunity to make an impact with your actions
• Possibilities for own further development and growth
• Many opportunities to participate on different projects and drive our growth further
• Motivating remuneration and annual bonus

And there is more…:
• 5 weeks of vacation
• Home office
• Flexible working hours
• Meal vouchers
• Flexi Passes
• Life and accident insurance
• Pension contribution
• 8 weeks fully paid parental leave
• Contribution for language study
• Contribution for Prague public transportation
• Contribution for illness leave
• MultiSport Card
• Referral Award
• Refreshment in the workplace
• Sickdays
• Customer card to Makro Cash&Carry
• Free fitness lessons
The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

How to apply:
If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your structured professional CV and short cover letter in English.

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