Customer Service Specialist with Dutch

Required languages

DutchAdvancedEnglishAdvanced

Salary

CZK 35,000 - 40,000

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Basic

  • Bonuses
  • Contribution to vacations or recreational activities
  • Flexible working time
  • Contributions to travel costs
  • Meal vouchers or meal contributions
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Sick days
  • Home office
  • Work predominantly from home
  • More than 5 weeks of vacation

Your Responsibilities & Your Impact:

  • Receiving HR-related inquiries from our client's employees via all channels (phone, email, fax, web-form, chat), clarifying the need, answering the inquiries and assisting in the resolution of concerns
  • Fully detailing all cases in case management application
  • Advancing complex transactions for resolution or contact with third-party vendors.
  • Bringing up client service issues to Contact Centre Team Lead, supervisor or manager as necessary


Qualifications

We would love to hear from YOU, if you have:

  • Native/fluent level of Dutch
  • Proficient knowledge of English
  • Excellent customer service skills
  • Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
  • Strong organisation skills and attention to detail
  • Ability to prioritise workload and provide timely follow-up and resolution


This Is What Awaits YOU with our Client:

  • A meaningful and interesting job in one of the biggest global healthcare companies
  • Extensive long-term opportunities for personal and professional development
  • Healthy and active work environment
  • Competitive salary based on experience and comprehensive benefits package:
  • 5 weeks of vacation, home office, flexible working hours, sick days
  • Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
  • Contribution for: Prague public transportation, language study, illness leave, pension contribution,
  • Refreshment in the workplace, company gym, free sports activities, corporate events




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