Customer Service Specialist with German

Required languages

GermanProficientEnglishAdvanced

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Bonuses
  • Flexible working time
  • Caffeteria
  • Contributions to sport, culture or past time activities
  • Contributions to education
  • Sick days
  • Home office

Customer & Logistics Services is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.

 

CUSTOMER SERVICE SPECIALIST WITH GERMAN

Location: Prague

Full-time permanent contract

 

Our Customer & Logistics Services department is targeting all German speakers with previous Customer Care experience who will be responsible for providing direct support to customers and facilitating transactional activities. The Customer Service Specialist serves as a key point of contact for internal Johnson & Johnson functions and external parties to engage the Customer & Logistics Service and Customer Service organization.


As Customer Service Specialist, you will have the following areas of responsibility:
  • Validating orders
  • Processing customer sales orders, free goods, rush orders, and samples
  • Responding to customer inquiries for new and existing orders
  • Customer complaint management
  • Management of customer’s requests in CRM (Customer Relationship Management)
  • Entering/processing credit memos/returns


We are looking for you, if you have:
  • Native/Fluent level of German: You will be mostly communicating with native professionals
  • Fluent level of English: You will interact with different departments within our organization
  • Previous experience from Customer Service for minimum approx. 1 year
  • Accuracy and attention to detail: You will be responsible for managing precise order details
  • Advanced communication skills: On daily basis you will communicate with our customers over the phone as well as via email
  • PC skills: previous experience with Microsoft Outlook, Word and Excel
  • SAP knowledge is considered as a plus


We offer:
  • A challenging and interesting job in one of the biggest global healthcare companies
  • An opportunity to make an impact with your actions
  • Possibilities for own further development and growth
  • Many opportunities to participate in different projects and drive our growth further
  • Motivating remuneration and annual bonus


And there is more…:
  • 5 weeks of vacation
  • Home office
  • Flexible working hours
  • Meal vouchers
  • Sodexo Cafeteria
  • Life and accident insurance
  • Pension contribution
  • 8 weeks fully paid parental leave
  • Contribution for language study
  • Contribution for Prague public transportation
  • Contribution for illness leave
  • MultiSport Card
  • Referral Award
  • Refreshment in the workplace
  • Sick days
  • Company gym and free fitness lessons

The benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.


How to apply:

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your structured professional CV and short cover letter in English through the "Apply for the position" button below. You will be redirected to our career page and guided through the application. Should you face any technical issues, please contact us on career(at)its.jnj.com.



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