Customer Service Specialist with German

Required languages

GermanProficientEnglishAdvanced

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Bonuses
  • Meal vouchers or meal contributions
  • Caffeteria
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Contributions to education
  • Sick days
  • Home office

CUSTOMER SERVICE SPECIALIST WITH GERMAN

Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.


An exciting opportunity to join our new Medical Devices Customer Services central team. We are looking for experienced customer service professionals who will provide excellent service to our internal and external customers across Germany.


Your responsibilities & Your Impact:

  • Customer service to Medical Devices countries in EMEA region
  • Primarily handling of returns, credits and debits for external and internal customers but can extend to responsibilities across customer service orders, returns and financial transactions
  • Professional written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centers and transport providers)
  • Timely and accurate handling of cases to process returns, credits and debits in a highly compliance and regulatory driven environment
  • Good understanding of systems and processes to manage multiple tasks through (Salesforce.com, JDE) with a high attention to detail


We would love to hear from YOU, if you have:

  • At least 1 year of customer service experience
  • Knowledge of customer service and office management systems and procedures
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills in German & English
  • Strong organizational and planning skills
  • Proficient in MS Office
  • Experience with ERP Systems, ideally JDE or SAP
  • Medical Device sector knowledge is an advantage


This is what awaits YOU at J&J:

  • A challenging and interesting job in one of the biggest global healthcare companies
  • An opportunity to make an impact with your actions
  • Possibilities for own further development and growth
  • Many opportunities to participate in different projects and drive our growth further
  • Motivating remuneration and annual bonus

And there is moreā€¦:

  • 5 weeks of vacation
  • Home office
  • Flexible working hours
  • Meal vouchers
  • Sodexo Cafeteria
  • Life and accident insurance
  • Pension contribution
  • 8 weeks fully paid parental leave
  • Contribution for language study
  • Contribution for Prague public transportation
  • Contribution for illness leave
  • MultiSport Card
  • Referral Award
  • Refreshment in the workplace
  • Sick days
  • Company gym and free fitness lessons

The benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.


Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin and will not be discriminated against on the basis of disability.


How to apply:

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your structured professional CV and short cover letter in English through the "Apply for the position" button below. You will be redirected to our career page and guided through the application. Should you face any technical issues, please contact us on career(at)its.jnj.com.



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