Hot Customer Service Specialist with German

The Medical Devices sector of Johnson & Johnson produces a broad range of innovative products used primarily by health care professionals in the fields of orthopedics, neurovascular, surgery, infection prevention, cardiovascular disease, sports medicine, and aesthetics.

We are providing our clients with the most innovative and comprehensive orthopedic and neurological portfolio in the world, offering inspired solutions that go beyond quality implants and include services, education, instruments, and emerging technologies. Through the Medical Devices we deliver innovation to make a life-changing impact.

An exciting opportunity to join our new Medical Devices Customer Services central team. We are looking for experienced customer service professionals who will provide excellent service to our internal and external customers across the EMEA region.

• Customer service to Medical Devices countries in EMEA region
• Primarily handling of returns, credits and debits for external and internal customers but can extend to responsibilities across customer service orders, returns and financial transactions
• Professional written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centers and transport providers)
• Timely and accurate handling of cases to process returns, credits and debits in a highly compliance and regulatory driven environment
• Good understanding of systems and processes to manage multiple tasks through (Salesforce.com, JDE) with a high attention to detail

• Proven customer service or administrative experience
• Knowledge of customer service and office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Written and verbal communication skills in English and German
• Strong organizational and planning skills
• Proficient in MS Office
• Medical Device sector knowledge is an advantage

• A challenging and interesting job in one of the biggest global healthcare companies
• An opportunity to make an impact with your actions
• Possibilities for own further development and growth
• Many opportunities to participate in different projects and drive our growth further
• Motivating remuneration and annual bonus

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your structured professional CV and short cover letter in English through the "Apply for the position" button below. You will be redirected to our career page and guided through the application. Should you face any technical issues, please contact us on career(at)its.jnj.com.

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