Hot Customer Service Specialist with French + Spanish

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Education not important

  • Bonuses
  • Contribution to vacations or recreational activities
  • Discount on company products or services
  • Contributions to travel costs
  • Meal vouchers or meal contributions
  • Company recreational facilities
  • Courses and training
  • Contributions to sport, culture or past time activities
  • Company events and teambuilding
  • Launching a brand new project

About the Position:

As a brand ambassador, you will have one of the most important roles in our company. If you are a person who enjoys working in a fast-paced international environment, this is your opportunity. You will need to enjoy helping others, being naturally outgoing and committed to improve customers' experience.

  • Deliver top quality service for our new VIP customers in several languages
  • Work in collaboration with other departments/entities from all around the world
  • Provide full customer support
  • Handle customers requests both by phone and email


Requirements:

  • Excellent level of French and Spanish language: written and spoken (C1 or C2)
  • Advanced level of English Language: written and spoken (C1)
  • Willingness to communicate and help customers, willingness to go
  • the extra mile
  • Professionalism, accuracy, punctuality, responsibility and team spirit
  • Previous Experience in Customer Service is a plus, but not necessary
  • EU citizenship or a valid work permit for the Czech Republic


You can look forward to these BENEFITS:

  • Paid Training and Free Development
  • 3 extra free days off – together 23 days (applied on yearly proportionate basis)
  • Travel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your family or friends
  • Leisure time: up to 6 000 CZK per year to spend on sport activities/relaxing time/language courses
  • Meal tickets in the value of 100 CZK per working day after trial period
  • Discounted air tickets with Air France (after 12 months seniority)
  • Private medical assistance ulékaře.cz for you and your relatives
  • Multicultural team of people from the whole world


How do we proceed once we receive your application?

Once we receive your CV, first, we will send you by email several language tests and a personal questionnaire. Then, we will contact you in order to have a first round interview with one of our HR representatives (via Skype or personal). If the first round interview is successful, we will invite you to the final interview with one of our team leaders. If everything goes well, we are ready to welcome you on board among us in Prague.

We would like to thank you in advance for your application. Please note that all submissions will be assessed, however only suitable candidates will be contacted regarding this opportunity.



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