Jobs in Prague

Customer Service Specialist with French

Required languages

FrenchProficientEnglishAdvanced

Seniority

Junior

Location

Prague

Type of job

Full-time

  • Bonuses
  • Flexible working time
  • Meal vouchers or meal contributions
  • Caffeteria
  • Contributions to sport, culture or past time activities
  • Contributions to education
  • Sick days
  • Home office

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson".


Who are we looking for?


Our Customer & Logistics Services department is targeting all French speakers with previous Customer Care experience who will be responsible for providing direct support to customers and facilitating transactional activities. The Customer Service Specialist serves as a key point of contact for internal Johnson & Johnson functions and external parties to engage the Customer & Logistics Service and Customer Service organization.


Your responsibilities & Your Impact:
  • Validating orders
  • Processing quotes for products and services
  • Processing customer sales orders, free goods, rush orders and samples
  • Responding to customer inquiries for new and existing orders
  • Assist customers to perform simple self-service tasks


We would love to hear from YOU, if you have:
  • Native/Fluent level of French: You will be mostly communicating with native professionals
  • Advanced level of English
  • Previous experience from Customer Service for approx. 2 years
  • Accuracy and attention to detail: You will be responsible for managing precise order details
  • Advanced communication skills: On daily basis you will communicate with our customers over the phone as well as via email
  • PC skills: previous experience with Microsoft Outlook, Word and Excel
  • SAP knowledge is considered as a plus


This is what awaits YOU at J&J:
  • A challenging and interesting job in one of the biggest global healthcare companies
  • An opportunity to make an impact with your actions
  • Possibilities for own further development and growth
  • Many opportunities to participate in different projects and drive our growth further
  • Motivating remuneration and annual bonus


And there is more…:
  • 5 weeks of vacation
  • Home office
  • Flexible working hours
  • Meal vouchers
  • Sodexo Cafeteria
  • Life and accident insurance
  • Pension contribution
  • 8 weeks fully paid parental leave
  • Contribution for language study
  • Contribution for Prague public transportation
  • Contribution for illness leave
  • MultiSport Card
  • Referral Award
  • Refreshment in the workplace
  • Sick days
  • Company gym and free fitness lessons


The benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.


How to apply:

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your structured professional CV and short cover letter in English through the "Apply for the position" button below. You will be redirected to our career page and guided through the application. Should you face any technical issues, please contact us on career(at)its.jnj.com.




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