Jobs in Prague

Hot Customer Service Specialist

Required languages

EnglishAdvanced

Seniority

Mid level

Company

Wunderman

Location

Prague

Type of job

Full-time

What will your role be?
• You will be the first point of contact for incidents and service requests logged by users.
• Your responsibility will be to analyze risk, and manage incidents in a digital environment.
• You will escalate and coordinate unresolved tickets with the relevant technical teams located globally.
• You will take ownership of user problems, follow up the status of problems on behalf of the user, and communicate progress in a timely manner.
• You will maintain a high degree of customer service for all support queries, and adhere to all service management principles.
• You will create and update support documentation and knowledge base articles to assist other support staff and end users, plus maintain and extend the knowledge database. deadlines are met.

What‘s important to know and have?
• An excellent command of written and spoken English is essential, plus the ability to effectively and efficiently communicate at all levels of the organization.
• The ability to prioritise tasks is crucial.
• It‘s necessary to work independently as well as in a team, and appropriately share know-how.
• Knowledge of web environments is preferred.
• Understanding / experience in ITIL (Incident, Problem and Change management) is an advantage.
• Previous experience with ticketing systems is an advantage.
• We are looking for someone who is an analytical thinker, able to come up with solutions, and has a problem-solving attitude.
• Would you like to know more about daily agency life? Check out our blog, FB and LinkedIn profile, and if you like us, send us your CV (or a link to your LinkedIn profile) and few sentences about yourself.

 

Or, if you know someone who would be suitable for this position, let them know!

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