Hot Customer Service Specialist

Required languages

EnglishProficient

Seniority

Junior

Company

Experis

Location

Prague

Type of job

Full-time

  • Bonuses
  • Flexible working time
  • Meal vouchers or meal contributions
  • Contributions to sport, culture or past time activities
  • Home office

Our client, a worldwide known chemical manufacturing company, is looking for a Customer service specialist in Prague.


You will receive direction & support and that is why this position is suitable also for junior candidates.


Job tasks:

·      Provide support to customers by answering inquiries, troubleshooting customer problems, and taking orders

·      Prepare correspondence and fulfills customer needs to ensure customer satisfaction

·      Facilitate and conduct invoice investigation to promote timely resolution of different types of blocks and errors

·      Monitor and oversee Credit Note/Debit Note and Cancel/Rebills for service requests and volume adjustments

·      Communicate and cooperate with other company's departments


Your profile:

·      You are a fluent English speaker (you will use English daily - at your work & internal communication is in English as well)

·      Another language is a big plus!

·      You have experience from the customer service/back office (it's an advantage, not a necessity)


Benefits:

·      Working for a stable, well-known company

·      A contract for 1 year with possible extension

·      Bonuses

·      25 days of vacation

·      Meal allowance

·      Multisport Card

·      Flexible working hours, home office

·      No shifts, free weekends




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