Hot Customer Service Specialist

Required languages

EnglishProficient

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Basic

  • Bonuses
  • Contribution to vacations or recreational activities
  • Discount on company products or services
  • Meal vouchers or meal contributions
  • Extra holidays
  • Courses and training
  • Contributions to sport, culture or past time activities
  • Home office
  • Company events and teambuilding

About our company:


BlueLink International CZ is an Air France international SSC based in Prague: 430+ employees, 66 nationalities, 15 different languages spoken and a business that is constantly growing.

Our team members consistently display an attitude of excellence and the ability to think like a customer. Our employees’ daily challenge is to satisfy customers with requests regarding: after flight claims, loyalty programs, booking of flight tickets, B2B activities, social media and related subjects.

Interested in working in a fast-paced, team-oriented environment? BlueLink offers competitive benefits and awesome flight privileges!


Customer Service Specialist:


-Help our future customers to have a trouble-free flight and a perfect after-flight care?

-Provide them service such as tickets booking, providing them technical support?

-Communicate with them via phone and e-mail?

-Use your English skills at work every day?


Do these points describe you?


-British English C2, advanced level of written and spoken of French or German is an advantage

-Customer oriented attitude

-Empathy, professionalism, adaptability, flexibility

-Knowledge of reservation systems is a plus

-Previous customer service experience is a plus


Benefits for our employees


-Travel fund: up to 12 000CZK per year to spend on airplane tickets for you and your family or friends

-Leisure time: up to 6 000 CZK per year to spend on sport activities/relaxing time/language courses

-Meal tickets in the value of 100 CZK per working day after trial period

-Discounted air tickets with Air France (after 12 months seniority)

-Private medical assistance ulékaře.cz for you and your relatives

-3 extra free days off – together 23 days (applied on yearly proportionate basis)

-Paid Training and Free Development: we provide full training in loyalty programs, after flight claims, booking, B2B activities, social media and related subjects. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular development sessions forms you for internal promotions and leadership roles within BlueLink Group.


How do we proceed once we receive your application?

Once we receive your CV, we will send you by e-mail a personal questionnaire. Then, we will contact you again in order to have a first round interview with one of our HR colleagues. If the first round interview is successful, we will invite you to the final interview with one of our managers. In case everything goes well, we are ready to welcome you among us.


We are looking forward to hear from you and welcome you on board!





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