Customer Service Specialist

Required languages

EnglishProficient

Salary

CZK 35,000 - 40,000

Seniority

Mid level

Location

Prague

Type of job

Full-time

Required education

Bachelor

  • Bonuses
  • Courses and training
  • Contributions to sport, culture or past time activities
  • Sick days
  • Company events and teambuilding
  • Possibility of unpaid leave

Customer Service Specialist (Dealer Services/Claims)

Are you looking for a career in Prague (Chodov) speaking English at work? Are you experienced in an area of customer service? Are you looking to be part of a small team with opportunities for career advancement? Can you work independently but still within a team? If so, this is the role for you! Due to business expansion we are looking for a new member of our customer service team (dealer services/claims) dealing with clients and motor dealers from the UK. This is a fast paced role and will suit someone who has previously worked as a Service Advisor, in a busy high volume office environment. You will require confidence, resilience, drive, energy and talent. A customer service professional with the ability to quickly establish and build a rapport with our customers and dealer network would fit in well.


Key Accountabilities:

  • Assisting motor dealers with all enquiries via phone and email
  • Managing all supplier and repairer payments - ensuring accounts are up to date and remittance advices sent in a timely manner
  • Managing all cancellations and refunds of policies (whether dealer or policyholder request)
  • Handling phone calls and emails from policyholders to analyse their claims (motor insurance) and verify that coverage applies through their insurance policy
  • Processing a variety of claims including cosmetic repairs, alloy wheels, tyres and total loss.
  • Following all team processes and procedures


Why you should apply:

  • The company is growing fast so there is a real potential to continually progress, within the organisation
  • Great benefits - Sick days, Training, MultiSport Benefit card
  • Multinational friendly team  
  • Competitive salary
  • The security of an international company
  • Regular social activities
  • UK working hours and public holidays


Basic qualifications:

  • Native or close to native English speaker
  • Recent customer service experience in an office-based environment
  • Investigative skills
  • Detail oriented
  • Experience with MS Office (Outlook, Excel, Word)
  • Legal right to work in Prague (e.g. Visa)


Preferred Qualifications:

  • Excellent customer service orientation and communication skills  
  • Organisational, prioritisation, and multi-tasking skills
  • Bachelor's degree or equivalent work related experience 




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