Customer Service Representative with German

Required languages

GermanAdvancedEnglishAdvanced

Seniority

Junior

Company

ICON CC Prague

Location

Prague

Type of job

Full-time

  • Flexible working time
  • Contributions to sport, culture or past time activities
  • Home office
  • Company events and teambuilding

Our client for this project is a company which provides the most convenient way to pay for parking in several countries including USA, UK, Spain, France and Germany. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter.


This is a purely INBOUND customer service campaign with NO SALES. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client.


RESPONSIBILITIES


·       Handling calls and emails from clients

·       Dealing with customer enquiries and issues

·       Providing an excellent customer experience

·       Helping the client navigate the app and the website

·       Creating accounts and processing payments

·       Providing information about the parking application services

·       Working with CMR system


YOUR PROFILE


·       German and English on a Fluent level

·       Flexibility to work different shifts, including weekends

·       Excellent phone/communication/listening skills

·       Enthusiasm, energy and a positive attitude

·       Good team player

·       Comfortable talking on the phone whilst typing on a PC

·       Legally qualified to work in the Czech Republic


WE OFFER YOU


·       Full paid training & Full-time employment

·       In-house promotion 

·       Paid overtime 

·       Discounted local gym memberships/ MultiSport benefit (www.multisport.cz)

·       Central location in Karlin

·       A diverse international work environment 

·       Excellent working conditions in a successful international company 



Paid Training & Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.


Interested? Here’s The Process …

1. Scroll down and complete the application form below.

2. Recruitment Screening Call

3. Interview

4. Follow Up Interview/Assessment

5. Hired!


Got A Question?

We’d love to chat with you! Email us or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!



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