Hot Customer Service Representative with Fluent German

Lentiamo is hiring a new team member for our German online opticians.




Lentiamo s.r.o.



Type of job


  • Bonuses
  • Discount on company products or services
  • Notebook
  • Courses and training
  • Company catering
  • Home office
  • Company events and teambuilding
  • Time dedicated to innovation
Would you like to advance your career in a multicultural company in the centre of Prague?

Are you fluent in German and English?

Are you performance-oriented?

Then we have something for you!

We, Lentiamo, are an online distributor of prescription glasses, sunglasses and contact lenses in 17 countries across Europe. We’re currently looking for a reliable, skilled and communicative member to join our German team for the position of Customer Service Representative for the online shops,,

In this interesting full-time position, you’ll be responsible for our German, Austrian and Swiss customer support. This job is made for you if you have the drive to make our customers happy by handling their concerns friendly and professionally. You will answer questions, complaints and returns from customers (by phone and email) and communicate with different departments of the company, especially with colleagues from other customer service teams.

Our staff is young, friendly, helpful and dynamic. We look forward to welcoming you on board!

Take a look at what Lentiamo offers you:

- an exciting job in a young, international team full of enthusiastic people
- the opportunity to learn and practise foreign languages
- varied and challenging tasks that involve customer support as well as online marketing
- the chance to demonstrate your skills, share your opinion and put your ideas into practice
- a secure job, stability and the environment of a well-established company
- free language learning: we currently offer professional tuition in Czech, English, French, German, Italian and Spanish
- a modern office in the centre of Prague with good public transport connections
- a full-time position that officially involves only 7 working hours per day
- extensive home office options

Here's what Lentiamo expects from you:

- native or fluent German, communicative level English; other languages are welcome
- eager to learn new things
- attention to detail, good organisational skills, self-confidence
- excellent communication skills, a customer-oriented approach, empathy
- very good written and spoken language skills
- strong computer and internet skills

These will be your tasks:

- communication with customers (by e-mail and phone); handling questions, complaints and changes in orders
- maintaining best possible ratings from customers on comparison and review websites
- following social networks - Facebook & Instagram- and translating posts.
- communication with other company departments (logistics, marketing, IT department, accounting and sales)

We are interested in your skills and your person, not in your qualifications!

Have a look at the video we prepared for you and find out more about Lentiamo, our team, and the position we offer:

Place of work: Belgická 196/38, Prague 2, Vinohrady

Contract: Full-time

Starting date: Immediately

We look forward to receiving your application!

Lentiamo, s.r.o., registered office at Vídeňská 12, 378 33 Nová Bystřice, IČ 261 04 784, registered at Regional Court in České Budějovice, section C, file 14226, in accordance with General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council), further on referred to as “Regulation”, will, upon receiving your CV, process your personal data (name, surname, address, phone number, email address, photograph, citizenship, education, work experience or other information included in the CV) for the purpose of candidate selection for the advertised job position and for the purpose of contacting them if needed.

This processing is allowed in accordance to Article 6, section 1 b) of the Regulation. Personal data will be stored by Lentiamo s.r.o. during the selection process and, in case of work contract signing, for the duration of the employment, unless another legal regulation defines a longer period.

Should you not be selected as a suitable candidate, Your personal data in the scope of name, surname and email address will be retained for 5 years for archival needs. This processing is allowed in accordance to Article 6 section 1 f) of the Regulation – the data processing is essential for the protection of rights and legitimate interests of the controller.

Please take into account that in accordance to this act, You have the right to:

- request to know what personal data we are processing,

- request us to specify the purpose for which personal data are to be collected,

- raise an objection against data processing,

- request access to this data and ask us to update or alter it,

- request us to delete the data – as long as it’s not personal data that we have the obligation or right to process in pursuant to corresponding


- data portability, that is to receive Your personal data, which You have provided and the right to transmit those data to another controller,

- contact us or the Office for personal data protection in case a concern arises about the correct abiding of the personal data processing.

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