Customer Service Representative (from July 2019)

Relocation package 20 000 CZK


Required languages

EnglishAdvanced

Salary

CZK 26,000 - 36,00060200

Seniority

Graduate

Location

Brno - město

Type of job

Full-time

Required education

Education not important

You’re a problem solver and easily connect with customers.
You exceed their expectations with your guidance, knowledge, and friendly approach.
You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.
You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer.
If this sounds like something you could do, you can be the person we are looking for.

We’re committed to helping employees explore their potential, develop their skills and give them opportunity to grow.

Roles and Responsibilities:

• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for TV, phone and internet issues
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...

Working Hours: Mon-Fri in various shifts, no weekends

Key Competencies and Skills:

∙ Advanced spoken English: B2-C1 level - fluent communication skills
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in 24/5 environment (distribution based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
∙ Ability to interact with customers on the phone during problem determination process
∙ Flexibility, good organization and attention to detail,
∙ Ability to work in multi-cultural global environment

Education and Qualifications:
Fluent English

Additional Information:
Assessment process:
∙ Short phone interview with our recruiter
∙ On-line English and technical tests
∙ Final Skype interview

Compensation:
∙ Test results and experience are reflected in proposed base salary (ranging from 1050 - 1400 EUR / gross/ month)
∙ Uplifts for night shifts added on top of the base monthly salary
∙ Benefits - 20 000 CZK relocation package, 5 weeks of holidays, meal vouchers, private health care, life risk insurance, yearly performance bonus, discounts, easy on-site parking..

Expected start date:
June/July/August 2018 and later

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