Junior : Customer Service Representative

Required languages

Dutch

Company

FLEETCOR

Location

Prague

Type of job

Full-time

Seniority/experience

Junior

Department

Customer Service

FLEETCOR is a worldwide leader in fuel card processing. Since its establishment in 2000, FLEETCOR has acquired and developed a number of major fuel card brands in North America and Europe. Its card programs are marketed under a variety of globally-recognized brand names including Fuelman, CFN, Mannatec, Keyfuels, and CCS

YOUR RESPONSIBILITIES:
- Providing customer service on the passive customer service line
- E-mail and phone communication with customers from Netherlands
- Receiving incoming calls according to defined quality standards, administer e-mail and voicemail and provide clients with the necessary information within the established procedures
- Entering and updating of customer data in the internal operational systems incl. the reponsibility of the validity of these.
- Dealing with customers requests and complaints

YOUR PROFILE:
- Fluent in Dutch (least at C1 level, combination with other languages is a plus)
- English is a must (min. B1 level, this language is necessary as it is used as the team language)
- Completed secondary education
- Good communication skills, assertiveness
- Independency, thoroughness and stress resistant
- Work experience from the customer service segment is an advantage

OUR OFFER:
- Work in a well-known multinational company
- Company benefits (meal vouchers, additional week of vacation, sick days, corporate events, etc.)
- Daily communication in a foreign language with customers as well as native speakers in the team
- Place of work, Praha 8

Expected start date:
- immediately

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