Hot Customer Service for Hbo with Bulgarian

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Courses and training
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Company events and teambuilding

WebHelp is an International Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers and their employees.


Customer Service for HBO with Bulgarian


Do you enjoy discussions about TV shows and favorite films? Now you can do it while working! We currently seek Customer Service Advisors for Bulgarian market for our partner HBO GO, the online streaming service of the digital media giant HBO.


What you will do in this role:

  • Answer phone calls, e-mails, and messages on social media from customers
  • Help customers with issues related to the service
  • Inform customers of promo events
  • Communication with customers is in Bulgarian and the official communication within company in English
  • Work shifts: morning 9:00-17:45, afternoon 13:15-22:00, weekends and bank holidays 11:00-17:00
  • Phone calls are inbound, no cold-calling
  • Suitable for people without experience


Requirements:

  • Good computer skills and good knowledge of MS Office
  • Ability to quickly identify customers’ problem and needs
  • Ability to set priorities and manage daily responsibilities effectively
  • A client-oriented approach, patience, and strong communication skills
  • Team players with the ability to also work independently
  • Native Bulgarian and communicative level of English in both oral and written form

We offer:

  • Free HBO subscription for employees
  • Competitive salary
  • Daily use of foreign languages
  • Extensive training and development program on products, tools, and processes
  • Meal vouchers at the value of 109,00 CZK (55% covered by the employer, 45% by the employee) for every working day of each month
  • Fully paid language course (after probation period)
  • Multisport card
  • Fresh fruit and refreshments 3x a week
  • Interactive activities: team-building, company parties, sports, etc.
  • Opportunity to develop a career within a multinational environment


If you are interested in our offer, please apply now!



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