Hot Customer Interactive Solutions Engineer (L3)

Prague, English

Required languages



CZK 50,000 - 85,000




Experis IT



Type of job





IT jobs

Do you have experience with voice or video administration and support? Would you like to speak English on a daily basis? We are looking for proactive and ambitious person who will be part of a fast growing international team! Come to work as a L3 Customer Interactive Solutions Engineer for Global Top Employer in IT and communications with office in Prague.

As a L3 Customer Interactive Solutions Engineer you will be:

Providing remote third-line technical support to clients
Identifying and resolving technical incidents and problems
Ensuring all requests, process events by receiving calls and incidents at the service desk
Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement

As an ideal candidate you should have:

2+ years experience in voice/video administration or support
Experience with any of the following technologies: Cisco, Genesys, Alcatel, Avaya, Luware
Proficiency in English
Any certifications or technologies are advantage

We can offer you:

Great salary conditions + 10% annual bonus
Educational courses and trainings for your personal and career development
Relocation packages (flight tickets, acommodation...)
Meal vouchers, contribution for public transport and pension insurance
5 weeks of holiday, 3 sick days
Mobile phone, notebook

If you are interested, do not hesitate to send me your CV in English.

If you have not decided yet, feel free to contact me for more information.

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