Customer Experience Front Office Expert

Required languages

GermanAdvancedEnglishAdvanced

Seniority

Senior

Company

AB InBev

Location

Prague

Type of job

Full-time

Category

FMCG jobs

At AB InBev, Challenge Accepted isn’t just a phrase; it’s a mindset. That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson. 


We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible. 

Our international team of 700 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.


The role: 


  • Set up of Customer Experience operations for Austria, Switzerland
  • Processing customers’ requests
  • Ensure smooth performance of order taking, customer service, master data, invoicing, bonus management and other processes  
  • Cooperation with Sales, Supply, Logistics, Finance, Marketing and other functions in AB InBev to prevent customer complaints 
  • Support process improvement to decrease manual intervention in order taking process 


Who we’re looking for: 


  • Fluent written and spoken knowledge of English and German
  • University level degree in Business administration  
  • 2+ years of experience in Commercial/Sales/Support function 
  • Customer Experience Mindset 
  • Process Improvement Capabilities
  • Excellent analytical and problem-solving skills 


What you can expect from us:


In this role, you’ll have the potential to transform our business and your career. You’ll get the support and coaching you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you. 


If this sounds like the incredible opportunity you’ve been waiting for, apply today. 




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