Hot Customer Care Specialist with German

Customer Care Specialist with German and English


Required languages

GermanProficientEnglishAdvanced

Salary

CZK 16,500 - 18,500

Seniority

Graduate

Company

HHD s.r.o.

Location

Prague

Type of job

Part-time

Required education

Secondary education or professional training with school-leaving exam

  • Bonuses
  • Discount on company products or services
  • Courses and training
  • Refreshments
  • Company events and teambuilding
  • Individual schedules of working hours
HHD (Interhome) is looking for new part-time team colleague to join its German Team at our modern Customer Experience Centre in the heart of Prague.

Our aim:

to ensure satisfied customers by arranging their travel bookings, and offer on-going service and support during their holiday stay where required, thereby providing an excellent customer experience

to deliver a successful B2B Service for our partner travel agencies

What skills do you need to have to be successful:

• Native/almost Native German language skills (verbal & written, Level C1 min.) + fluent English language skills (verbal & written, Level B2 min.)
• Microsoft PC skills, knowledge of SAP an advantage
• after training - be able to offer an excellent customer experience to our clients, when handling their vacation bookings & offering on-going service and support during their vacation
• flexible, shifts incl. weekends
• be an excellent multi-tasker, but still remain calm as well as make good decision-calls, independently
• willingness to learn new things and contribute to the team with new ideas & creativity
• working permit in the Czech Republic
• able to start on 20.1.2020

What benefits is HHD offering:

• competitive salary for hospitality sector
• undetermined DPČ contract
• 7-14 day entry training and further trainings throughout the year
• Multisport Benefit card (partially paid by Employer)
• up to 25% discount on all HHD properties
• corporate events and team-building activities
• bonus system
• working in a stable company with professional development opportunities

We treat our staff as individuals and as an important member of the team, you will be responsible for your own tasks supporting our valued customers. Your efforts, motivation and loyalty are all key to our continued success and will be acknowledged accordingly.

If you can imagine yourself in this role, then please send your resume and cover letter to us.

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