Hot Customer Care Specialist to join Night Team

Customer Care Specialist with English - nightshifts only


Required languages

Multi LanguagesEnglish

Salary

CZK 32,000 - 36,000

Seniority / Experience

JuniorCustomer Care, Tourism

Company

HHD s.r.o.

Location

Prague

Type of job

Full-time

  • Bonuses
  • Discount on company products or services
  • Meal vouchers or meal contributions
  • Extra holidays
  • Courses and training
  • Refreshments
  • Individual schedules of working hours
HHD (Interhome) is looking for new team colleague to join its Nightshift Team at our modern Customer Experience Centre in the heart of Prague.

Our aim:

to ensure satisfied customers by arranging their travel bookings, and offer on-going service and support during their holiday stay where required, thereby providing an excellent customer experience

to deliver a successful B2B Service for our partner travel agencies

What skills do you need to have to be successful:

• Native/Almost Native English language skills (verbal & written, Level C1 min.)
• Additional EU language is an advantage (Level B2 min.)
• Microsoft PC skills, knowledge of SAP an advantage
• after training - be able to offer an excellent customer experience to our clients, when handling their vacation bookings & offering on-going service and support during their vacation
• working only nightshifts (20:00-8:00) including weekends and bank holidays (short/long week)
• be an excellent multi-tasker, but still remain calm as well as make good decision-calls, independently
• willingness to learn new things and contribute to the team with new ideas & creativity
• working permit in the Czech Republic (EU citizen, permanent residence, temporary residence)

What benefits is HHD offering:

• starting date asap/upon agreement
• competitive salary for hospitality sector – negotiable for strong candidates
• 50% extra for weekends hours and Czech Bank Holiday hours
• 10% extra for night hours
• employment contract for an indefinite period
• 120 Kč meal vouchers/shift
• Multisport Benefit card company contribution (card for only 350 Kč/month) or 300 Kč/month credited on Sodexo Benefit card
• 25 days holiday
• 25-50% discount on all HHD properties
• corporate events and team-building activities
• internal + external bonus system
• bonuses when reaching 5, 10 years at company
• working in a stable company with professional development opportunities

We treat our staff as individuals and as an important member of the team, you will be responsible for your own tasks supporting our valued customers. Your efforts, motivation and loyalty are all key to our continued success and will be acknowledged accordingly.

If you can imagine yourself in this role, then please send your resume and cover letter to us.

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