Hot Mid level : Customer Care Specialist

Adventure in Prague for German Speakers!


Required languages

GermanEnglish

Salary

CZK 33,000

Location

Prague

Type of job

Full-time

Seniority/experience

Mid level

Department

Customer Service

Are you passionate about travelling? Do you want to work for a multicultural company in the heart of Europe? Do you like helping customers and searching the best solutions?
Then don't hesitate and join us in Prague!

BlueLink International CZ is a multicultural customer service center belonging to Air France/KLM Group. We provide support regarding booking of flight tickets, loyalty program, compensations, luggage claims and other customer services to airline clients. We are friendly, multicultural and happy to work together! Come and see :)

What would be your tasks?
• Complex care our airline clients (Air France, KLM, Delta airlines)
• Communication with passengers via phone or e-mail in English and German language
• Providing support regarding baggage claims and baggage tracing, creating flight bookings, changing existing reservations, providing support regarding online check-in etc.
• Use of reservation softwares

Job Requirements
• Fluency in English and German
• Strong communication skills
• Customer oriented attitude
• Experience from a call center or a tourism background is an advantage but also fresh graduates are welcome
• Other European languages of advantage

Benefits
• Full training program for free (you will be paid from 1st day of employment)
• Discounted flight tickets, free language courses, fitness and swimming pool, meal vouchers
• Possibility of career growth
• Multicultural environment
• Modern and friendly working environment - we won the prize of the best offices in the Czech rep. for 2016!
• Offices located in the very center of Prague

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