Customer Account Senior

Required languages

EnglishProficient

Salary

CZK 50,000 - 65,000

Seniority

Senior

Company

Endorphina

Location

Prague

Type of job

Full-time

Required education

Bachelor

  • Mobile phone
  • Extra holidays
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Sick days
  • Company events and teambuilding
  • Foreign business trips
  • Corporate or personal coach

The Endorphina team consists of highly qualified international professionals with many years of experience in online casino games creation. The company unites the best online gaming experience and cutting-edge technology to create games that attract players with not only its beautiful design and authentic atmosphere, but real thrill of gambling.


We are hiring for a self-driven candidate, who would hold the role of a Customer Account Senior / team leader as a part of our customer account department based in Prague. 


As the Team Leader, you will manage, engage, motivate and inspire Customer Account Managers, provide them with coaching and training, support recruitment and evaluation process. You will continually work to improve customer relationships.

 

Main Responsibilities:

  • Manage a small number of Customer Accounts
  • Support the sales team in identifying and closing deals
  • Manage service quality
  • Ensure customers have had a positive experience and customer relations are always maintained
  • Analyse customer data to find trends and provide recommendations based on findings
  • Project management on accounts
  • Review employees’ reports


Key Skills and Experience:

  • Must have previous experience managing a team
  • Previous experience of managing customer accounts
  • Ability to build lasting relationships
  • Excellent organisational and time management skills
  • Customer focused approach

 

What you will get from us:

  • The security of working for a successful, internationally growing IT company
  • Employment Contract for an indefinite period
  • Flexible start of the working day
  • 5 weeks of paid vacation
  • Sick days
  • Snacks and refreshments everyday
  • Company events, team-buildings
  • Office in the center of Prague
  • Multisport card contribution




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