Jobs in Prague

Hot Critical Incident Manager

Required languages

English

Seniority

Senior

Company

SAP Concur

Location

Prague

Type of job

Full-time

Category

IT jobs

  • Courses and training
  • Company events and teambuilding

PURPOSE AND OBJECTIVES

  • You will be responsible for the execution, education, and continuous improvement of our Service Management processes, focusing on Incident and Problem Management.
  • You will be part of a team that takes our Incident and Problem management to the next level, executing with excellence and driving adoption and awareness across all of SAP Concur.
  • When you aren’t managing incidents, you will be providing support and guidance to all of our technology teams to ensure effective problem management. As an evangelist for our Service Management processes you will help others understand the roles and responsibilities and the business value that our processes provide.
  • The Critical Incident / Problem Manager is responsible for managing major service impacting incidents as part of a 24/7 globally distributed team
  • Drive incidents to resolution, providing structure, coordination, and consistency


EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • 3+ years managing major incidents to resolution, defining and implementing Service Management processes such as ServiceNow, Remedy, and Jira
  • Proven experience driving down MTTR and MTBF through Incident and Problem Management
  • Strong written skills for communicating directly with executive management and customers
  • ITIL Foundations certification
  • Demonstrated experience with large scale SaaS systems




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